Job Description
Join our award-winning team as an Entry-Level Front Desk Agent and kickstart your hospitality career in the heart of Baltimore! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our downtown hotel. This full-time position offers comprehensive training, career advancement opportunities, and a supportive team environment. If you're passionate about creating memorable moments and thrive in dynamic settings, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel systems
- Handle reservation inquiries and room assignments with precision
- Process payments and maintain accurate financial records
- Resolve guest inquiries and concerns promptly with exceptional service
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate phone systems and manage communication channels professionally
- Uphold cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and point-of-sale system knowledge
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Professional appearance and positive demeanor
- Flexibility to work evenings, weekends, and holidays
- No prior experience required - training provided
- Valid Maryland driver's license preferred