Job Description
Launch your hospitality career with us! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests at our premium Columbus location. This is a fantastic opportunity to develop customer service skills in a dynamic environment while contributing to exceptional guest experiences.
Responsibilities
- Deliver warm, professional greetings and check-in/check-out services
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
- Assist with luggage and guest transportation requests
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexible availability including weekends and holidays
- Positive, solution-oriented mindset