Job Description
Join our award-winning hospitality team at the Milwaukee Grand Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in downtown Milwaukee. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in Wisconsin's premier destination.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean and organized lobby environment
Qualifications
- High school diploma or equivalent required
- Strong customer service mindset
- Basic computer proficiency
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Positive attitude and team player mentality
- Previous hospitality experience a plus but not required