Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant El Paso location. This role offers comprehensive training, competitive compensation, and opportunities for career growth within our luxury hotel chain. If you're passionate about service and thrive in fast-paced environments, apply today to start your hospitality journey!
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt, empathetic solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and transaction logs
- Process payments and operate hotel management systems
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Basic proficiency in reservation software (Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Flexible availability for day/evening/weekend shifts
- Valid Texas driver's license (if valet duties required)
- Positive attitude and team player mentality