Job Description
Join the vibrant team at The Austin Executive Suites!
We are seeking a friendly, organized, and high-energy Entry-Level Front Desk Agent to represent our brand in the heart of Austin. If you have a passion for hospitality and a desire to grow within the industry, we want to meet you.
In this role, you will be the first point of contact for our guests, ensuring their stay is memorable from the moment they arrive. We offer comprehensive training for all new hires, making this the perfect opportunity to launch your career in luxury hospitality.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors.
- Guest Services: Assist with check-in and check-out procedures, answering questions about local Austin attractions and services.
- Communication: Manage incoming calls, emails, and intercom messages promptly and politely.
- Administrative Support: Process mail, packages, and faxes; maintain the reception area in pristine condition.
- Sales Support: Assist in upselling room upgrades or services when applicable.
- Shift Management: Monitor security cameras and access logs to ensure building safety.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous front desk or customer service experience is a plus, but entry-level candidates are encouraged to apply.
- Skills: Strong verbal communication skills with a friendly demeanor.
- Technical: Basic computer proficiency and familiarity with Property Management Systems (PMS).
- Availability: Ability to work flexible hours, including weekends and holidays.