Job Description
Welcome to the heart of the French Quarter! The Royal Sonesta New Orleans is currently seeking a dedicated and energetic Front Desk Agent to join our award-winning team.
We are looking for an entry-level candidate who embodies the spirit of Southern hospitality and is ready to provide world-class service to our guests. Whether you are starting your career in the hospitality industry or looking for a fresh opportunity, we offer comprehensive training and a supportive environment.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Employee discounts on dining and stays
- Opportunities for career advancement within the hotel group
- A vibrant, dynamic work environment in the French Quarter
Responsibilities
- Check guests in and out efficiently, ensuring a smooth arrival and departure experience.
- Manage incoming calls, emails, and reservations with professionalism and accuracy.
- Address guest inquiries, requests, and complaints in a timely and courteous manner.
- Assist with concierge services and provide local New Orleans recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions according to hotel policy.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in hospitality, customer service, or retail is preferred but not required for entry-level applicants.
- Strong computer literacy and familiarity with Property Management Systems (PMS).
- Excellent verbal communication skills and a friendly, outgoing demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Ability to stand for extended periods and lift moderate amounts of weight (e.g., luggage).