Job Description
Launch your hospitality career at Mountain View Resorts, Colorado Springs' premier destination for luxury and comfort. We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests, delivering exceptional service in our stunning mountain-adjacent location. No prior hotel experience required – we provide comprehensive training to set you up for success. Join our award-winning team and grow your career in one of America's most beautiful cities!
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell resort amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with reservation systems
- Ability to stand for extended periods and handle multiple tasks
- Positive attitude and passion for customer service
- Must be available to work evenings, weekends, and holidays
- No prior experience necessary – training provided