Job Description
Join our award-winning team at Grand Plaza Denver and kickstart your hospitality career! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our downtown location. As a Front Desk Agent, you'll be the first point of contact for our diverse international clientele, embodying our commitment to service excellence. Enjoy competitive pay, comprehensive training, and growth opportunities within our luxury hotel chain. Benefits include free parking, employee discounts, and a dynamic work environment in the heart of Denver's vibrant LoDo district.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Previous customer service experience strongly preferred
- Proficiency in basic computer applications
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and multitasking abilities
- Positive attitude and professional appearance