Job Description
Are you looking to launch your career in the dynamic hospitality industry? The Austin Oasis Hotel & Suites is currently seeking a dedicated and enthusiastic Front Desk Agent (Entry Level) to join our award-winning team. We value personality, professionalism, and a passion for guest satisfaction.
We offer comprehensive training for all new hires, so no prior experience is required. If you have a friendly demeanor and a strong work ethic, we want to meet you. Be the face of luxury and comfort in the heart of downtown Austin!
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival, ensuring a positive first impression.
- Check-in/Check-out: Process guest registrations and payments efficiently using our Property Management System.
- Communication: Handle incoming calls, emails, and in-person inquiries with professionalism and courtesy.
- Problem Resolution: Address guest concerns and complaints promptly to ensure a memorable stay.
- Area Maintenance: Keep the front desk and lobby areas clean, organized, and visually appealing.
- Administrative Support: Assist with mail, packages, and general administrative tasks as needed.
Qualifications
- Education: High school diploma or GED is required.
- Skills: Basic computer proficiency and typing skills are necessary.
- Language: Excellent verbal communication skills in English.
- Physical Requirements: Ability to stand for extended periods and lift up to 20 lbs.
- Attitude: A positive attitude and willingness to learn are essential.