Job Description
Join the Heart of Memphis Hospitality
Are you a natural conversationalist looking to launch a rewarding career in the dynamic hospitality industry? Memphis Hospitality Group is currently seeking a dynamic and professional Front Desk Agent to join our expanding team. Whether you are an experienced professional or an entry-level candidate eager to learn, we provide the training and environment you need to thrive.
As a Front Desk Agent, you will be the first point of contact for our valued guests, setting the tone for an unforgettable stay. We are committed to excellence and are looking for individuals who share our passion for service.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure, ensuring a positive first impression.
- Guest Services: Efficiently manage the check-in and check-out processes, verifying identity and collecting payments with accuracy.
- Communication Hub: Handle incoming calls, respond to emails, and relay messages to various departments promptly and politely.
- Problem Resolution: Address guest inquiries and resolve complaints or issues in a calm, solution-oriented manner to maximize satisfaction.
- Administrative Duties: Maintain accurate guest records, handle cash handling, and perform general front-desk administrative tasks.
- Facility Maintenance: Monitor the lobby area to ensure cleanliness and report any maintenance or safety concerns to management immediately.
- Team Collaboration: Work closely with housekeeping, maintenance, and other staff to ensure seamless operations.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in a front desk, reception, or customer service role is a plus, but we welcome entry-level candidates with a strong work ethic.
- Communication Skills: Excellent verbal and written communication skills with a professional phone manner.
- Technical Proficiency: Comfortable using computer systems, property management software, and basic office applications.
- Personality: A friendly, outgoing, and energetic attitude with a genuine desire to help others.
- Availability: Must be available to work flexible shifts, including weekends and holidays.