Job Description
Are you a people person looking for an exciting career in the heart of South Florida? Miami Beach Hospitality Group is currently seeking enthusiastic Entry-Level Front Desk Agents to join our award-winning team. We value our guests above all else and are looking for candidates who share our passion for hospitality.
In this role, you will be the first impression our guests have of our hotel. Whether you are checking in a VIP or answering a call for room service, your positive attitude will set the tone for their entire stay. We offer comprehensive training and a supportive environment for those new to the industry.
Why Join Us?
• Competitive hourly wage and performance bonuses
• Flexible scheduling to accommodate your lifestyle
• Career advancement opportunities within our property portfolio
• Health, dental, and vision insurance for full-time employees
• Employee discounts on dining and spa services
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Check guests in and out efficiently using hotel management software (e.g., Opera).
- Answer and direct phone calls, taking accurate messages and reservations.
- Handle cash transactions and process credit card payments securely.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Resolve guest complaints or issues promptly and professionally.
Qualifications
- High school diploma or GED is preferred.
- No prior experience required; full training provided for the right candidate.
- Strong communication skills and a friendly, outgoing personality.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer literacy and typing skills.
- Must be reliable, punctual, and able to stand for extended periods.