Job Description
Welcome to The Grand Hyatt Nashville, where we blend historic charm with modern luxury. We are currently seeking a dynamic Front Desk Agent to join our award-winning team. This entry-level position is the perfect opportunity for individuals looking to launch a career in the hospitality industry while enjoying a vibrant work environment in the heart of downtown.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We are looking for candidates who possess a genuine passion for service, a friendly demeanor, and a strong work ethic.
What We Offer:
- Competitive hourly wage ($16.00 - $19.00)
- Comprehensive training and career advancement opportunities
- Employee discounts on dining and hotel amenities
- A supportive and inclusive team culture
Responsibilities
- Greets guests warmly upon arrival and conducts efficient check-ins and check-outs.
- Handles incoming telephone calls and email inquiries professionally.
- Manages the hotel reservation system to update room availability and status.
- Assists guests with local directions, recommendations, and concierge services.
- Processes payments and resolves guest concerns or complaints with empathy.
- Ensures the front desk area is clean, organized, and well-stocked.
- Collaborates with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or GED required.
- No prior hospitality experience required; we provide training for entry-level candidates.
- Excellent verbal communication and interpersonal skills.
- Basic computer literacy and typing skills.
- Ability to stand for extended periods and lift moderate amounts of weight.
- A positive attitude and a commitment to guest satisfaction.
- Flexibility to work varying shifts, including weekends and holidays.