Job Description
Are You Ready to Launch Your Career in Hospitality?
Horizon Hospitality Group is currently seeking a dedicated Front Desk Agent to join our team in Charlotte, NC. We specialize in providing exceptional guest experiences and are looking for entry-level talent ready to grow with us. If you have a friendly demeanor and a passion for service, we want to hear from you.
What We Offer:
- Competitive hourly wage of $15.00 - $18.00
- Comprehensive training programs
- Flexible shift schedules to suit your lifestyle
- Employee discounts and benefits package
We are looking for an individual who thrives in a fast-paced environment and enjoys helping people.
Responsibilities
- Provide a welcoming and professional reception experience for all guests.
- Perform front desk operations, including check-in, check-out, and room key management.
- Answer and direct incoming calls and emails with efficiency.
- Process payments accurately and maintain financial records.
- Address guest inquiries regarding local attractions and hotel amenities.
- Ensure the lobby area is clean, organized, and aesthetically pleasing.
- Assist with administrative tasks and maintain filing systems.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service or hospitality is preferred but not required.
- Strong computer literacy and typing skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Excellent communication and interpersonal skills.
- Ability to lift up to 25 lbs and stand for long periods.