Job Description
Welcome to Apex Guest Services, a leader in hospitality management. We are currently seeking enthusiastic and professional individuals to join our team as Entry-Level Front Desk Agents. With locations spanning New York, NY, and North Carolina, we offer a unique opportunity to build a rewarding career in a fast-paced environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Shift Work: We accommodate various schedules to help you balance work and life.
- Career Growth: We prioritize internal promotion, providing clear paths for advancement within the hospitality industry.
- Modern Environment: Work in state-of-the-art facilities with a supportive team culture.
If you are ready to start your journey in the hospitality sector, we want to hear from you.
Responsibilities
- Manage the front desk operations, including check-in, check-out, and registration processes.
- Answer incoming calls and emails promptly, directing inquiries to the appropriate department or staff member.
- Provide exceptional customer service to guests, addressing questions, complaints, and requests with a smile.
- Handle cash transactions and credit card processing accurately and securely.
- Maintain the cleanliness and organization of the front lobby and common areas to ensure a welcoming atmosphere.
- Assist with administrative tasks such as data entry, filing, and maintaining guest records.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not required for this entry-level position.
- Strong verbal communication skills and a professional, friendly demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency with Microsoft Office Suite and reservation management software is a plus.
- Must be reliable, detail-oriented, and able to work well in a team environment.