Job Description
Welcome to the vibrant heart of Philadelphia. The Franklin Hotel is seeking a dedicated and enthusiastic Front Desk Agent to join our exceptional team. Whether you are an experienced hospitality professional or looking for an entry level job, we provide comprehensive training and a supportive environment to help you thrive. If you are ready to start a rewarding career in the hospitality industry with flexible shift options, we want to meet you.
As a key member of our front-of-house team, you will be the face of our hotel, ensuring every guest feels valued and welcomed. We pride ourselves on our historic charm and modern amenities, and we are looking for someone who embodies our commitment to excellence. Join us in one of the most exciting cities in the US.
Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, handling all necessary documentation.
- Answer incoming phone calls and respond to guest inquiries via email or in person with professionalism.
- Handle guest complaints and special requests promptly to ensure high satisfaction levels.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to address guest needs.
- Process payments and reconcile daily financial transactions accurately.
Qualifications
- High school diploma or GED required; hospitality or customer service degree is a plus.
- No prior hospitality experience necessary—we are an equal opportunity employer looking for attitude and work ethic.
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency with basic computer applications and property management systems.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).