Job Description
Be the First Impression at The Virginia Beach Grand Hotel. We are currently seeking a friendly and professional Front Desk Agent to join our dynamic hospitality team. If you are looking for an entry-level opportunity in the hotel industry with room for growth, this is the perfect role for you.
We pride ourselves on delivering world-class service to our guests. As a Front Desk Agent, you will be the face of our brand, ensuring every visitor feels welcomed, valued, and comfortable from the moment they arrive. We offer comprehensive training, a supportive team culture, and a competitive benefits package.
Why You'll Love Working With Us:
- Competitive Pay: Starting at $18.00 per hour with performance bonuses.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Employee Perks: Free meals, discounted hotel stays, and generous PTO.
- Career Growth: Clear pathways to management and supervisory roles.
Responsibilities
- Guest Check-In/Out: Efficiently process reservations, verify identities, and handle payments using our Property Management System (PMS).
- Communication: Answer incoming calls and emails promptly, providing information about hotel amenities, local attractions, and dining options.
- Lobby Management: Maintain a welcoming and organized front desk area, ensuring high standards of cleanliness and decorum.
- Problem Solving: Address guest inquiries and resolve complaints with patience, empathy, and a focus on customer satisfaction.
- Administrative Support: Assist with mail distribution, wake-up calls, and coordination with housekeeping and maintenance teams.
- Sales & Upselling: Promote hotel packages, special offers, and loyalty programs to enhance the guest experience and revenue.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service or hospitality experience is a plus, but we train enthusiastic candidates with no experience.
- Skills: Strong verbal communication skills and a professional demeanor are essential.
- Computer Proficiency: Basic typing skills and comfort with computer systems.
- Physical Requirements: Ability to stand for long periods and lift moderate weights (up to 20 lbs).
- Availability: Flexibility to work weekends, holidays, and evening shifts.