Job Description
Join Fresno's premier luxury hospitality destination as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences at our award-winning downtown hotel. This role combines customer service excellence with operational precision in a dynamic environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply now to join our renowned team.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Uphold brand standards in all guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license with clean record
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling proficiency
- Spanish fluency highly desirable