Job Description
Join Fresno's most luxurious hospitality team as a Front Desk Agent at Grand Central Hotel! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of California's Central Valley. Our boutique hotel offers competitive compensation, premium benefits, and a vibrant team culture. If you thrive in fast-paced environments and possess exceptional service instincts, apply today to elevate your hospitality career!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy through upselling techniques
- Resolve guest inquiries and issues promptly with solution-oriented approaches
- Maintain accurate guest records using our property management system
- Coordinate seamlessly with housekeeping, maintenance, and valet services
- Execute cash handling procedures with precision and accountability
- Conduct daily audits and ensure compliance with brand standards
Qualifications
- Minimum 2 years hotel front desk or luxury customer service experience
- Expert proficiency in Opera property management system
- Exceptional communication skills with multilingual proficiency (Spanish preferred)
- Proven ability to multitask in high-pressure scenarios
- Valid California driver's license and clean driving record
- Flexible availability including weekends, holidays, and overnight shifts
- Professional appearance and polished business etiquette