Job Description
Join our award-winning hospitality team at Mountain View Lodge & Resort, where breathtaking mountain views meet exceptional service. We're seeking a dynamic Front Desk Agent to create unforgettable experiences for guests at the gateway to the Rocky Mountains. This full-time role offers competitive benefits, career growth opportunities, and the chance to work in one of Colorado's most vibrant destinations. If you're passionate about hospitality and thrive in a fast-paced environment, apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues with proactive solutions
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Market resort amenities and local attractions to enhance guest experiences
- Uphold brand standards while maintaining a clean and organized lobby environment
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with property management systems (e.g., Opera, SynXis)
- Strong communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid driver's license with clean driving record
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Colorado Springs attractions and activities
- High school diploma or equivalent; hospitality degree preferred