Job Description
Join the vibrant heart of hospitality at Grand Plaza Hotel in downtown Dallas! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences and drive our reputation as Dallas's premier destination. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment. If you thrive in fast-paced settings and possess a passion for service, this role is your gateway to excellence.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues
- Process payments, maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining teams
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic mathematical and cash-handling abilities
- Flexible availability including weekends/holidays
- Texas Food Handler Certification preferred
- High school diploma or equivalent required