Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, Fresno's premier destination for travelers and locals alike. We're seeking a dynamic Front Desk Agent to create memorable guest experiences while managing seamless check-in/check-out processes. This full-time role offers growth opportunities in a fast-paced environment with competitive benefits and a supportive culture. If you're passionate about service excellence and thrive in customer-facing roles, we invite you to apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest complaints and service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services (local recommendations, transportation)
- Maintain a clean, organized front desk area
- Utilize hotel management software (e.g., Opera, Cloudbeds)
Qualifications
- High school diploma or equivalent required
- 1+ years of front desk or customer service experience
- Proficiency in hotel property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling abilities
- Positive attitude with strong guest focus
- Availability to work weekends, evenings, and holidays