Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out operations, reservations, and concierge services. Enjoy competitive benefits, career growth opportunities, and work in a dynamic environment where your hospitality skills shine.
At Grand Hospitality Group, we celebrate diversity and foster an inclusive workplace where every team member feels valued. If you're passionate about creating memorable moments and thrive in fast-paced settings, apply today to become part of our renowned hospitality family!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments, manage room assignments, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and arrange transportation/dining reservations
- Uphold brand standards through consistent service excellence and attention to detail
- Collaborate with cross-department teams during peak periods and special events
Qualifications
- Minimum 2 years front desk or customer service experience in luxury hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid Georgia driver's license and clean driving record
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive demeanor
- Basic knowledge of Atlanta attractions and transportation options