Job Description
Join our award-winning hospitality team at Grand Plaza Hotels in downtown Chicago! We're seeking a dynamic Front Desk Agent to create exceptional guest experiences in our luxury boutique hotel. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our global network. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become the face of our iconic property!
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS systems to manage reservations and availability
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- 1+ years of front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Chicago attractions and transportation
- Valid driver's license and clean driving record