Job Description
Join the vibrant hospitality scene at Grand Miami Hotel, where luxury meets tropical charm. We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our AAA Four-Diamond property. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive benefits, career growth opportunities, and a dynamic work environment in Miami's premier coastal destination.
Responsibilities
- Provide warm, efficient check-in/check-out services for international and domestic guests
- Manage reservation systems, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping, valet, and dining teams for seamless operations
- Upsell premium services including spa packages, dining reservations, and local tours
- Maintain accurate guest profiles and preference records in our property management system
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Fluency in English and Spanish (additional languages valued)
- Proficiency with Opera or similar property management systems
- Exceptional problem-solving and multitasking abilities
- Flexible availability including weekends, nights, and holidays
- Valid Florida driver's license (for valet coordination)
- High school diploma or equivalent required