Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-in/check-out processes, handling guest inquiries, and ensuring seamless operations. Enjoy competitive benefits, growth opportunities, and a dynamic work environment in Houston's vibrant Galleria district. If you're passionate about hospitality excellence and thrive in fast-paced settings, apply today to start your rewarding career journey!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash handling procedures
- Utilize hotel management systems (Opera) for reservations and room assignments
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed records of guest preferences and feedback
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays