Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive benefits, career growth opportunities, and an energetic downtown location near Music City's vibrant attractions.
Responsibilities
- Efficiently manage guest check-in/out processes with attention to detail
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera, etc.) for daily tasks
- Maintain accurate guest records and financial transactions
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends
- Basic knowledge of Nashville attractions and transportation
- Valid driver's license and reliable transportation