Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our premium property. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in the dynamic hospitality industry. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become part of our renowned team!
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries, reservations, and special requests via phone/email/in-person
- Process payments, maintain accurate billing records, and resolve billing discrepancies
- Coordinate with housekeeping, maintenance, and management teams to ensure seamless operations
- Upsell hotel amenities, packages, and services to enhance guest experiences
- Maintain security protocols and manage lost/found items
- Conduct daily audits of front desk systems and reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and local area
- Valid driver's license (preferred)