Job Description
Join the Heart of Baltimore’s Hospitality Scene
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team at The Renaissance Harborplace Hotel. As the face of our brand, you will play a pivotal role in creating memorable guest experiences from the moment they arrive. If you thrive in a fast-paced environment and have a passion for service excellence, we want to meet you.
Why Join Us?
- Competitive Pay & Benefits: Medical, dental, vision, and 401(k) matching.
- Employee Perks: Deep discounts on hotel stays and dining, and employee assistance programs.
- Career Growth: Clear pathways for advancement within a renowned hotel management group.
What You Will Do:
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests with a focus on problem-solving and empathy.
- Manage the front desk operations, including cash handling and balancing the night audit.
- Collaborate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
- Upsell room upgrades and promote hotel amenities to maximize revenue.
Qualifications:
- High school diploma or equivalent; hospitality degree preferred.
- Minimum of 1 year of experience in front desk operations or a related customer service role.
- Strong computer proficiency, specifically with MS Office and hotel software.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor.
- Process reservations, registrations, and check-outs accurately.
- Answer phones and emails promptly, routing messages to the appropriate department.
- Monitor the lobby area to ensure a safe and welcoming environment.
- Assist in maintaining the cleanliness and organization of the front desk area.
Qualifications
- Previous hospitality experience is a plus but not required for highly motivated candidates.
- Professional appearance and grooming standards.
- Ability to stand for extended periods and lift up to 25 lbs.
- Strong attention to detail and organizational skills.
- Ability to work well within a diverse team.