Job Description
Welcome to The Grand Plaza Hotel, where we redefine luxury and hospitality in the heart of Dallas. We are currently seeking a highly motivated Front Desk Agent to join our dedicated full-time team. As the face of our brand, you will create unforgettable first impressions and ensure every guest enjoys a seamless, memorable stay.
At The Grand Plaza, we pride ourselves on excellence. This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within a prestigious hospitality environment. If you are passionate about service and looking for a stable career, we want to meet you.
Responsibilities
- Check guests in and out efficiently using our state-of-the-art property management system (PMS).
- Handle guest inquiries, complaints, and special requests with empathy, professionalism, and a solution-oriented approach.
- Process payments accurately and manage the cash drawer with strict financial integrity.
- Provide exceptional concierge services, including local dining recommendations and transportation arrangements.
- Collaborate closely with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Maintain a clean, organized, and welcoming reception area at all times.
- Upsell room upgrades and hotel amenities to enhance the guest experience and drive revenue.
Qualifications
- High school diploma or GED is required.
- Previous experience in hotel front desk operations or customer service is preferred.
- Proficiency in Microsoft Office Suite and hotel PMS (e.g., Opera, Micros) is a plus.
- Strong verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
- Professional appearance and a friendly, approachable demeanor.
- Bilingual (English/Spanish) is highly desirable.