Job Description
Welcome to Sunset Hospitality Group, where we pride ourselves on delivering exceptional guest experiences in the beautiful city of Long Beach. We are currently seeking a friendly and organized Front Desk Agent to join our dynamic team. This is an excellent opportunity for individuals looking to start their hospitality career with no prior experience required.
As the first point of contact for our guests, you will set the tone for their stay. We offer comprehensive training, a supportive team culture, and competitive pay. If you have a positive attitude, strong communication skills, and a passion for service, we want to meet you!
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, managing check-ins and check-outs with efficiency and grace.
- Guest Relations: Answer incoming calls and respond to emails or in-person inquiries regarding reservations, local attractions, and hotel amenities.
- Reservation Management: Assist in updating guest profiles and managing room availability using our Property Management System (PMS).
- Lobby Maintenance: Maintain the cleanliness, organization, and aesthetic appeal of the front desk area and lobby lounge.
- Issue Resolution: Address guest concerns or requests promptly to ensure a seamless experience, escalating complex issues to the Manager on Duty.
- Administrative Duties: Perform light data entry, cash handling, and filing to support front-office operations.
Qualifications
- Experience: No prior experience necessary. We are looking for candidates eager to learn and grow within the hospitality industry.
- Education: High school diploma or GED equivalent is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technical Skills: Basic computer proficiency and the ability to learn new software quickly.
- Availability: Flexibility to work weekends, evenings, and holidays as part of a rotating schedule.
- Professionalism: A professional appearance and a strong work ethic are a must.