Job Description
Welcome to Grand Horizon Hotels, where we redefine hospitality standards. We are currently seeking a dynamic and professional Front Desk Agent to join our growing team in Illinois. If you have a passion for guest relations and thrive in a fast-paced environment, this is the perfect opportunity for you.
As the face of our brand, you will be responsible for creating a warm and welcoming atmosphere for every guest. We pride ourselves on our commitment to excellence and are looking for individuals who share our values of integrity, professionalism, and service-oriented hospitality.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment details.
- Answer incoming calls and respond to emails with a professional and courteous tone.
- Manage reservations and room assignments using our Property Management System (PMS).
- Handle guest inquiries, complaints, and special requests with empathy and problem-solving skills.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
- Assist with lobby concierge duties and general hotel operations as needed.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in a front desk, guest services, or hospitality role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and hotel management software is a plus.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- A friendly, outgoing personality with a strong service-oriented mindset.