Job Description
Are you passionate about hospitality and creating unforgettable guest experiences? Sunset Coast Hospitality is seeking a dedicated and energetic Part-Time Guest Services Representative to join our dynamic team in the heart of Orlando.
As a premier hospitality provider in the Sunshine State, we pride ourselves on delivering impeccable service in a modern, upscale environment. In this role, you will be the first point of contact for our valued guests, setting the tone for a memorable stay. If you thrive in a fast-paced atmosphere and have a knack for problem-solving, we want to meet you.
Why Join Us?
- Competitive hourly wage with performance-based tips.
- Flexible scheduling to accommodate your lifestyle.
- Employee discounts on dining and local attractions.
- Opportunities for career advancement within a top-tier property.
Responsibilities
- Check-In/Check-Out: Efficiently process guest registrations and departures using property management systems, ensuring accuracy and a welcoming atmosphere.
- Guest Relations: Provide exceptional customer service by answering inquiries, making reservations, and resolving issues promptly to ensure 100% guest satisfaction.
- Front Desk Operations: Manage high volumes of phone calls and emails while maintaining a professional and calm demeanor during peak check-in times.
- Information Dissemination: Offer detailed recommendations for local dining, entertainment, and transportation options to enhance the guest's stay in Orlando.
- Security & Safety: Adhere to all hotel security protocols and safety regulations to ensure a secure environment for guests and staff.
- Revenue Management: Upsell room types and amenities to maximize room revenue while maintaining a personalized guest experience.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Hospitality or Business is a plus.
- Experience: Previous experience in front desk operations, guest services, or the hospitality industry is preferred but not mandatory for entry-level candidates.
- Skills: Strong interpersonal and communication skills with the ability to interact warmly with people from diverse backgrounds.
- Technical Proficiency: Must be computer literate with the ability to learn new property management software quickly.
- Work Ethic: Ability to work a flexible schedule including weekends, holidays, and evenings.
- Appearance: Professional appearance and grooming standards are essential.