Job Description
Join our award-winning hospitality team at Seaside Hotel & Resort, where every guest interaction is an opportunity to create lasting memories. We're seeking a charismatic Front Desk Agent to be the welcoming face of our luxury oceanfront property. This full-time role offers competitive compensation, comprehensive benefits, and a vibrant work environment with growth opportunities. If you thrive in fast-paced settings and excel at delivering exceptional service, apply today to become part of Long Beach's premier hospitality experience!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Resolve guest concerns promptly and exceed service expectations
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards and safety protocols
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and organizational abilities
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Long Beach attractions and events