Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels Miami. We're seeking energetic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Florida's most vibrant destinations. Apply now to become part of our renowned service culture!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle reservation modifications and special requests with precision
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism
- Collaborate with housekeeping and security teams
- Maintain lobby appearance and security protocols
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Flexible availability for rotating shifts (days/evenings/nights)
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Valid Florida driver's license preferred