Job Description
Welcome to Apex Hospitality Solutions, where we redefine the standard of excellence in the hospitality industry. We are currently seeking a dynamic and professional Front Desk Agent to join our growing team in Oklahoma City. This is a full-time position offering a competitive salary and a supportive work environment dedicated to employee growth and guest satisfaction.
As a key member of our front-line team, you will be the first point of contact for our guests, setting the tone for an exceptional stay. We value candidates who are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment. If you are looking for a stable, full-time role with shift opportunities and a culture that rewards hard work, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($16.00 - $22.00)
- Comprehensive health benefits package
- Opportunities for career advancement within the company
- Employee discounts on hotel services
- Modern, smoke-free work environment
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, check them in efficiently, and provide a comprehensive orientation to our facilities and local area.
- Communication: Manage high volumes of incoming and outgoing calls, emails, and messages with a professional and courteous demeanor.
- Reservations: Assist with room reservations, track occupancy rates, and handle special requests to ensure guest satisfaction.
- Check-Out: Process final bills accurately, answer questions regarding charges, and ensure a smooth departure experience.
- Security & Access: Monitor lobby activity, control access to the building, and report any safety concerns or irregularities immediately.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS) and perform daily filing and clerical duties.
- Shift Coordination: Adapt to different shifts as required, ensuring the front desk operates smoothly during all hours of operation.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or customer service role within the hospitality industry.
- Education: High school diploma or GED required; associate degree or certification in hospitality preferred.
- Skills: Proficiency in Microsoft Office Suite and experience with Property Management Systems (e.g., Opera, StayNTouch, Micros) is highly desirable.
- Communication: Exceptional verbal and written communication skills with a professional phone manner.
- Appearance: Professional appearance and grooming standards that align with our brand image.
- Flexibility: Willingness to work flexible hours, including weekends, nights, and holidays.
- Problem Solving: Ability to handle difficult situations calmly and resolve guest complaints effectively.