Job Description
Join our award-winning team at Grand Mesa Hotel, Mesa's premier luxury destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant desert oasis. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Mesa's thriving hospitality scene.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with exceptional service recovery
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize property management systems (Opera) for daily operations
- Uphold brand standards through meticulous attention to detail
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Arizona driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Positive attitude and problem-solving mindset