Job Description
Are you looking to kickstart your career in the hospitality industry? The Grand Denver Hotel is seeking enthusiastic and detail-oriented individuals to join our dynamic team as Front Desk Agents. We offer a comprehensive training program for those with no prior experience, ensuring you have the tools to succeed in the vibrant heart of Denver.
As a member of our guest services team, you will be the first point of contact for our valued guests, setting the tone for their entire stay. We pride ourselves on delivering exceptional service and creating memorable experiences for travelers from around the world.
Responsibilities
- Greet guests warmly upon arrival and ensure a seamless check-in and check-out process.
- Handle guest inquiries, requests, and complaints with empathy and professional problem-solving skills.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and manage cash handling procedures.
- Coordinate with housekeeping and maintenance departments to promptly address guest needs.
- Assist with concierge services and provide local recommendations.
- Answer phone calls and respond to emails in a timely and courteous manner.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or hospitality is preferred but not mandatory; we value attitude over experience.
- Strong interpersonal and communication skills.
- Ability to work flexible schedules, including weekends, holidays, and evenings.
- Basic computer proficiency and familiarity with property management systems.
- A professional appearance and a friendly, outgoing personality.