Job Description
Join our award-winning luxury hotel in the heart of the French Quarter! The Grand Orleans Hotel is seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive benefits including health insurance, 401k matching, and exclusive employee discounts. Work in a vibrant atmosphere where every day brings new opportunities to showcase your hospitality skills. We offer comprehensive training and career advancement opportunities for dedicated team members.
Responsibilities
- Provide exceptional guest check-in/check-out service with personalized attention
- Manage reservation systems and optimize room occupancy
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
- Maintain a professional appearance and positive demeanor
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Louisiana hospitality certification (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of New Orleans attractions and services
- Fluency in English; Spanish proficiency a plus