Job Description
Are you the welcoming face that makes every guest feel at home? Join the dynamic team at the Grand Plaza Hotel El Paso, where we pride ourselves on delivering exceptional hospitality in the heart of the Sun City. We are currently seeking a detail-oriented and customer-service driven Front Desk Agent to join our growing team.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive wage, comprehensive benefits package, and a supportive work environment that values professional growth and employee well-being. If you have a passion for travel and creating memorable guest experiences, we want to meet you.
Responsibilities
- Check guests in and out efficiently, ensuring all registration cards are completed accurately and payment is processed correctly.
- Manage incoming calls and emails, responding promptly to inquiries and resolving any issues to ensure guest satisfaction.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces to uphold the hotel's high standards.
- Handle guest requests, including room service, wake-up calls, and local recommendations, with a proactive and friendly attitude.
- Process daily cash, credit, and check payments, balancing the cash drawer at the end of each shift.
- Assist with check-out procedures, including printing folios and processing bills accurately.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals and any maintenance issues are reported.
Qualifications
- High school diploma or GED required; prior experience in a hotel or hospitality setting is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel) and hotel property management systems (e.g., Opera, Fidelio) is a plus.
- Excellent verbal communication skills with a professional and friendly telephone manner.
- Strong customer service skills with the ability to handle difficult situations with patience and diplomacy.
- Ability to work flexible schedules, including weekends, holidays, and evenings.
- Strong attention to detail and basic math skills for cash handling.
- Ability to stand for extended periods and lift up to 20 lbs.