Job Description
Welcome to Paradise – Start Your Career in Hospitality at The Atlantic Resort & Spa.
We are currently seeking a friendly, motivated, and professional Entry Level Hotel Receptionist to join our vibrant team in Virginia Beach. If you are a people person with a passion for creating memorable guest experiences, we want to meet you.
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement within the hospitality industry.
Responsibilities
- Greet and Welcome Guests: Provide a warm welcome to arriving guests, check them in efficiently, and ensure a smooth check-out process.
- Guest Services: Handle guest inquiries, requests, and complaints with a positive attitude and a problem-solving mindset.
- Reservations Management: Assist with phone inquiries and manage the reservation system to ensure accurate booking records.
- Front Desk Operations: Process payments, manage cash drawers, and maintain accurate daily financial reports.
- Facility Maintenance: Coordinate with housekeeping and maintenance teams to ensure guest rooms and public areas are pristine.
- Event Coordination: Support on-site events and provide information regarding local Virginia Beach attractions and dining.
Qualifications
- Education: High school diploma or GED required; post-secondary education in hospitality is a plus.
- Experience: No prior experience required; we train motivated individuals. Previous customer service experience is a strong advantage.
- Skills: Proficiency in Microsoft Office Suite and basic computer skills.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Professionalism: Ability to work in a fast-paced environment while maintaining a polite and helpful demeanor.
- Availability: Must be able to work flexible shifts, including weekends and holidays.