Job Description
Join the award-winning team at Grand Plaza Hotel, Houston's premier luxury destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our bustling downtown location. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modify bookings using Opera PMS system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Houston attractions and local services
- High school diploma or equivalent; hospitality degree preferred