Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels NYC! We're seeking a charismatic professional to deliver exceptional guest experiences at our flagship location in the heart of Manhattan. This immediate hire position offers competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence while managing check-in/check-out procedures, handling reservations, and resolving guest inquiries with poise and efficiency. We value personality as much as professionalism – bring your warm smile and problem-solving skills to create memorable stays for our discerning guests.
Responsibilities
- Efficiently manage guest check-in/check-out procedures while maintaining accuracy in billing systems
- Handle reservation inquiries and modifications using our proprietary hotel management software
- Resolve guest concerns promptly, coordinating with housekeeping and maintenance teams as needed
- Process payments, manage cash floats, and reconcile daily transactions
- Provide local recommendations and concierge services to enhance guest experiences
- Maintain strict confidentiality of guest data and sensitive information
- Collaborate with cross-departmental teams during peak operational periods
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication skills with fluency in English (additional languages a plus)
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid work authorization in the United States
- Professional appearance and polished interpersonal demeanor