Job Description
Join our dynamic team at Grand City Hotels as an immediate Front Desk Agent! We're seeking a polished professional to create exceptional guest experiences in the heart of Atlanta. This full-time role offers competitive compensation and rapid onboarding for the right candidate. If you thrive in fast-paced environments and possess outstanding hospitality skills, apply today to start your career journey with us!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservation inquiries and modifications
- Process payments and maintain accurate billing records
- Resolve guest complaints with exceptional service
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS)
- Provide local area recommendations to guests
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Basic math and cash handling skills
- Positive attitude with guest-focused mindset