Job Description
Join our award-winning team at Grand Harbor Hotel in the heart of Baltimore! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. As the first point of contact, you'll embody our commitment to hospitality excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in Baltimore's thriving hospitality sector.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Maryland driver's license (if required for errands)
- Basic knowledge of Baltimore attractions and transportation
- High school diploma or equivalent required