Job Description
Join our award-winning team at Grand Harbor Hotel Boston, where exceptional service meets waterfront elegance. We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of downtown Boston. As a key ambassador of our luxury property, you'll be the first point of contact for discerning travelers, ensuring seamless arrivals, personalized assistance, and flawless check-out experiences. With immediate availability, this role offers rapid career progression in Boston's premier hospitality scene.
Our ideal candidate thrives in fast-paced environments, possesses exceptional problem-solving skills, and embodies our commitment to exceeding guest expectations. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in one of Boston's most iconic locations.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and precision
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards through professional appearance and conduct
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Boston residency required for immediate availability
- Valid Massachusetts driver's license (for errands)