Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our downtown luxury hotel. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in Cleveland's vibrant hospitality scene.
As the first point of contact for our international guests, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. If you thrive in fast-paced environments and possess exceptional customer service skills, apply today to start your journey with us!
Responsibilities
- Efficiently manage guest check-ins/checkouts and reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate financial records, and balance cash drawers
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area
- Assist with emergency procedures and ensure guest safety protocols
Qualifications
- Minimum 1 year hotel/front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Flexible availability including nights, weekends, and holidays
- Positive attitude and professional appearance
- High school diploma or equivalent required