Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences and drive operational excellence. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within a premier hospitality brand.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Operate hotel management systems (PMS) efficiently
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Texas driver's license (if required for errands)
- Flexible availability including nights/weekends
- High school diploma or equivalent required
- Spanish fluency preferred