Job Description
Join our dynamic team at Denver Hospitality Group as an immediate-hire Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences at our premier downtown location. This is a fantastic opportunity to launch or advance your hospitality career with flexible scheduling and competitive benefits.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. If you're a people person with a passion for service, apply today and start your journey with us!
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservation inquiries and modifications via phone/online
- Process payments and maintain accurate guest records
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills