Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences in the heart of Fresno. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a luxurious setting. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing inquiries with precision
- Coordinate housekeeping and maintenance requests seamlessly
- Answer multi-line phone calls and resolve guest concerns promptly
- Promote hotel amenities and local attractions to enhance guest satisfaction
- Maintain a clean, organized front desk area
- Collaborate with security team for guest safety protocols
Qualifications
- 1+ years front desk or customer service experience required
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Fresno attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license (for guest shuttle duties)
- Positive attitude with a professional appearance