Job Description
Join our award-winning team as an immediate Front Desk Agent at Grand Hospitality Group in Houston! We're seeking energetic professionals to deliver exceptional guest experiences at our luxury downtown property. If you thrive in fast-paced environments and possess outstanding communication skills, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in one of Texas' most vibrant cities.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Operate property management systems (PMS) efficiently
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (Opera, Fosse, or similar)
- Strong problem-solving and multitasking abilities
- Fluent English communication skills; bilingual a plus
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license and reliable transportation
- Professional appearance and positive attitude
- Ability to lift 25lbs occasionally